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Digital transformation is a priority for enterprises seeking to enhance their operational efficiency and customer engagement. IT service management (ITSM) plays a fundamental role in this process.
ITSM provides a framework for managing IT services, leading to more efficient processes and improved service delivery.
Effective ITSM can support organizations in navigating the complexities of digital transformation, ensuring that technological changes align with business goals.
As digital transformation continues to evolve, the integration of AI and automation in ITSM will be essential for enhancing service quality and responsiveness.

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